Refund Policy

Your satisfaction is our priority. Here’s how refunds work at KOBO:

Refund Process:

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days back to your original payment method.

Partial Refunds:

• If items are returned with signs of wear, damage, or missing tags, a partial refund may be issued at our discretion.

Non-Refundable Costs:

• Original shipping charges are non-refundable.

Late or Missing Refunds:
If you haven’t received your refund after 7 business days:

1. Check your bank account or contact your card issuer.
2. Still no luck? Contact us at support@kobo.com, and we’ll assist you.

We’re here to ensure your experience with KOBO is seamless and enjoyable. If you have any concerns, reach out—we’re happy to help!