FAQ

PAYMENT

Which payment methods do you accept?
We accept all major credit cards, PayPal, and select mobile payment options. Secure payment is our priority.

Where is my refund?
Refunds are processed within 7-10 business days after your return is received. You will be notified via email once your refund is issued.

ORDERS & SHIPPING

Where is my order confirmation?
Your order confirmation is sent to the email address provided during checkout. Please check your spam or junk folder if you do not see it.

Can I make changes to my order?
Orders can only be modified within 24 hours of placement. Contact us at support@koboworld.com as soon as possible to request changes.

When will my order arrive?
Delivery times depend on your location. Generally, orders are delivered within 3-5 business days for local orders and 7-14 business days for international orders. A shipping confirmation email with tracking details will be sent once your order ships.

To which countries do you ship?
We ship worldwide! For specific shipping options, please refer to the shipping details during checkout.

How much does the shipping cost?
Shipping costs vary by destination and order weight. Exact shipping fees will be calculated at checkout.

Can I track my order?
Yes, a tracking number will be provided in your shipping confirmation email. Use it to monitor your package’s journey.

RETURNS

Can I return or exchange an item?
Yes, we accept returns or exchanges within 30 days of delivery. Items must be unused and in their original packaging. Contact us at support@koboworld.com for further instructions.